To help us investigate a LiveCrew issue quickly, please include the following in your support ticket:
- LiveCrew version
- Microsoft Flight Simulator version
- aircraft name
- what you expected to happen
- what actually happened
- steps to reproduce the issue
- screenshots or video, if available
- log files, if available
In the support form, please use:
- Issue Type: Technical issue
- Problem Area: select the area closest to the issue
Examples:
- Installation
- Update
- Audio
- Callouts
- Checklists
- Announcements
- License
- SimBrief
- GSX
- Performance / FPS
Default log folder:
C:\Users\<YourWindowsUser>\AppData\Local\Programs\CLB Studio\LiveCrew\logs\
You can also paste this into File Explorer:
%LocalAppData%\Programs\CLB Studio\LiveCrew\logs\
If the application was installed in a custom location, the log folder may be different.
The more precise your report is, the faster we can reproduce and fix the issue.